Shipping and orders
How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery is 5–12 business days, depending on location. See our shipping policy for details.
Do you offer free shipping?
Free shipping is offered on orders over $50. Applicable shipping fees are displayed at checkout.
How do I track my order?
When your order ships, we email a tracking number.
Returns and support
Can I return an item?
Return requests must be made within 30 days of receiving your item. Eligibility requirements and exclusions apply, including restrictions on sale items. Read our return policy and contact us before sending a return.
What if my item is damaged or defective?
Contact HomeSync with your order number and a description of the issue. Photos of the product and packaging can help us investigate.
How can I contact HomeSync?
Email aneudy26@hotmail.com or use our contact form. We aim to respond within 24 hours.
Choosing and setting up a product
Will a device work with my home?
Check the selected model’s dimensions, installation instructions, app and connection requirements before ordering. Wi-Fi and Zigbee versions can have different requirements.
Do products work with Alexa or Google Home?
Compatibility varies by product and model. Check the product page and contact us if you need help choosing.
How do I get setup help?
Send us the product name, model and a description of what you are trying to do.
Is checkout secure?
Payments are processed through encrypted checkout. Available payment methods are displayed before you pay.