Return & Refund Policy
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom products
- Items damaged due to misuse
- Final sale items
Refund Process
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging. We’ll resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team through our Contact page.
Thank you for shopping with HomeSync.